Privacy Policy | Les Vagues Hotel & Spa

Boutique Hotels Collection, headquartered at 14 rue Emile Fourcand, Bordeaux 33000, has websites offering online services & reservations. This site receives orders and reservations from customers, and the data collected is recorded and processed in a customer file.

Boutique Hôtel Collection, (referred to as " THE COMPANY ") ("we", "us", "our") operates the website you are visiting (hereinafter referred to as the "Service").

This page explains our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have regarding such data.

We use your data to provide and improve the Service. By using the Service, you consent to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meaning as in our Terms and Conditions which are available on the Site.

‍

Data collection and use

Type of data collected

Personal Data

When you use our Service, we may ask you to provide us with certain personal nominative data that may be used to contact or identify you (e.g. your surname, first name, postal and electronic contact details, payment data, connection data, commercial relationship such as notices, orders, invoices, history, etc.). Nominative personal data may include, but is not limited to :

Usage data

We may also collect information about how you access and use the Service ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (i.e., IP address), browser type, browser version, the pages of our Service you visit, the date and time of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Cookie tracking and data

We use cookies and similar tracking technologies to track activity on our Service, and we retain certain information.

Cookies are low-volume data files that may contain an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies such as pixels, beacons and scripts are also used to collect and track information and to improve and analyze our Service.

You can set your browser to refuse all cookies or to notify you when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some elements of our Service.

Examples of cookies we use :

Session Cookies: we use Session Cookies to operate our Service.
Preference cookies: we use preference cookies to remember your preferences and settings.
Security cookies: we use security cookies for security reasons.

Data usage

" THE COMPANY " uses the data collected for various purposes:

To manage your contracts, orders, reservations, deliveries and services, payment and invoicing;
To provide and ensure a Service (logistics, transport, warehousing, banks, management and communication service providers, cabs, drivers, tour operators, customer service, public and administrative authorities);
To let you know about changes to our Service ;
To enable you to use the interactive functions of our Service whenever you wish;
For customer care and support ;
To collect valuable data or analysis that will allow us to improve our Service;
To monitor the use of our Service ;
To detect, prevent and solve technical problems;

Use of customer database

Manage orders, payment and performance of services;
Carry out marketing operations (loyalty, promotions) and send advertising to customers who have not objected or who have agreed to it
- On service offers similar to those they have ordered.
- Other services offered by Boutique Hotels Collection. Example: Restaurant or accommodation offers, particularly in the following establishments:
  - Le Palais Gallien Hotel & Spa*****
  - La Table Montaigne
  - Le Boutique Hôtel Bordeaux*****
  - La Villa Mauresque*****
  - Le Grand Large*****
  - Les Vagues*****
  - Your Bordeaux Home *****
  - IKO Bordeaux apartments
  - Port suites *****
  - Ostréa *****
  - Résidence parc Pereire *****
  - Villa Mimbeau *****
  - Villa Hortense *****
  - Villa Les Délices *****
  - Villa Golden Palm *****
  - ...
Transmit the data of our customers who have agreed to it to our commercial partners, to enable them to send advertising (see below);

Legal basis for processing

Order management: the legal basis for processing is the performance of a contract (Cf. article 6.1.b) of the European Data Protection Regulation);
Sending commercial solicitations by e-mail on offers and services similar to those ordered by customers: the legal basis for processing is the company's legitimate interest (Cf. article 6.1.f) of the European Data Protection Regulation), namely to promote our products to our customers;
Sending commercial solicitations by e-mail/SMS on other products offered by Boutique Hotels Collection: the legal basis for processing is consent (Cf. article 6.1.a) of the European Data Protection Regulation), as required by article L. 34-5 of the French Post and Electronic Communications Code. ;
Bookkeeping involving data retention for a period of 10 years: the legal basis for processing is the legal obligation (Cf. article 6.1.c of the European Data Protection Regulation);

‍

Data categories

Identity: title, surname, first name, address, delivery address, telephone number, e-mail address, date of birth, internal processing code enabling customer identification, data relating to registration on opposition lists;
Order data: transaction number, purchase details, purchase amount, invoice payment data (payments, overdue payments, discounts), service rating ;
Payment details: credit card number, expiry date, visual cryptogram (which is immediately deleted);
Data required for loyalty and prospecting campaigns: purchase history ;

‍

Children's privacy

Our Service is not intended for persons under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we learn that we have collected Personal Data from children without verifying parental consent, we will take steps to delete such information from our servers.

‍

Data recipients

Boutique Hotels Collection's customer service and billing departments are the recipients of all categories of data.
The people in charge of providing the service receive the customer file, which includes the customer's identity, address and telephone number.
The e-mail addresses of customers who have agreed to this are forwarded to our business partners.

‍

Services

We may use third-party companies and individuals to facilitate the provision of our Service ("Service Providers"), provide the Service on our behalf, provide services related to the Service or assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are prohibited from disclosing or using it for any other purpose.

‍

Analysis

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service provided by Google that tracks and reports website traffic. Google uses the collected data to track and monitor the use of our Service. This data is shared with other Google services. Google may use the data collected to contextualize and personalize ads on its own advertising network.

You can prevent your activities within the Service from being made available to Google Analytics by installing the Google Analytics Opt out browser add-on. This plug-in prevents the Google Analytics JavaScript code (ga.js, analytics.js and dc.js) from sharing information about visit-related activities with Google Analytics.

For more information on Google's privacy practices, please visit Google's Privacy Policy and Terms page: https: //policies.google.com/privacy?hl=en

‍

Links to other sites

Our Service may contain links to other sites that we do not operate. If you click on a third party link, you will be redirected to that third party's site. We strongly recommend that you review the privacy policy of each site you visit.

We have no control over, and accept no responsibility for, the content, privacy policies or practices of any third party sites or services.

‍

Data communication

Legal requirements

" THE COMPANY " may disclose your Personal Data if the company believes in good faith that it is necessary to:

Fulfilling a legal obligation;
Protect and defend the rights or property of " THE COMPANY ";
Prevent or investigate possible wrongdoing in the Service;
Ensure the personal safety of Service users and the public;
Protecting yourself against civil liability;

‍

Data transfer

Information about you, including your Personal Data, may be transferred from your region, province, country, or other territorial division to - and stored on - computers located in a place where data protection legislation differs from that of the territory in which you reside.

If you reside outside of France and choose to provide us with information, please be aware that we transfer data, including Personal Data, to France and process it there.

By accepting this Privacy Policy and then submitting this information, you consent to this transfer.

" THE COMPANY " will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and your Personal Data will not be transferred to any organization or country unless adequate controls are in place, including with respect to the security of your data and other personal data.

‍

Data security

The security of your data is important to us. However, please remember that no method of data transmission over the Internet or method of electronic storage is 100% secure. Although we strive to use commercially acceptable methods to protect your Personal Data, we cannot guarantee its absolute security.

‍

Data retention period

Data required for order management and invoicing: for the duration of the commercial relationship and ten (10) years for accounting purposes.
Data required for loyalty campaigns and canvassing: for the duration of the commercial relationship and three (3) years from the last service provided.
Payment data: Unless you ask the receptionist to keep your data to facilitate future payments, your information may be kept in an intermediate archive for 13 months from the date of debit, as proof in the event of a disputed transaction. This period may be extended to 15 months to take into account the possibility of using deferred debit cards.
Data concerning opt-out lists: three (3) years.
In general, this data is kept for as long as is necessary to defend Boutique Hôtels Collection's rights in court.

‍

Changes to this privacy policy

We reserve the right to update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Before the change takes effect, we will notify you by e-mail and/or by placing a prominent notice on our Service and we will update the "Effective Date" at the top of this Privacy Policy.

We recommend that you check this Privacy Policy periodically for any changes. Changes to this Privacy Policy will be effective when posted on this page.

‍

Your rights

If you no longer wish to receive advertising from Boutique Hôtels Collection (exercise of the right to object or withdrawal of consent already given), please contact us (form for exercising your data protection rights).

If, after having given your consent for your data to be passed on to our commercial partners, you wish to change your mind, please contact us (form for exercising your data protection rights).

You can access, rectify or delete your personal data. You also have the right to portability and the right to limit the processing of your data (see cnil.fr for more information on your rights).

To exercise these rights or if you have any questions about the processing of your data under this system, please contact our DPO.

Contact our DPO electronically: direction@le-bhc.com

Contact our DPO by post: Le délégué à la protection des données, Boutique Hôtels Collection, 14 rue Emile Fourcand, 33 000 Bordeaux